Refund policy

1) Scope & Applicability

  • This Policy applies to purchases made directly from bmbmworks.com.

  • EU/International Customers: All sections apply. Local mandatory consumer protections prevail where they offer stronger rights.

2) Return Window

You have 60 days from the date of delivery to request a return. To qualify, the item must be in the same condition you received it: unworn, unused, with tags, and in original packaging. A receipt or proof of purchase is required.

3) Condition Requirements

Returned items must:

  • Be unused and undamaged by installation or handling;

  • Include all original parts, hardware, accessories, documentation, and packaging;

  • Match the serial numbers (where applicable) on your order.

Items returned with missing components or damage caused after delivery may be denied or assessed additional deductions beyond any restocking fee, reflecting the diminished value.

4) How to Initiate a Return

Email info@bmbmworks.com to request authorization. If approved, we will send a return confirmation with instructions and a return address. Our return facilities are located in the EU and Asia; please consider international transit times and costs.

  • Ship within 7 calendar days of approval.

  • Return shipping costs: For buyer-remorse returns, the buyer is responsible. If the return is due to unforeseen issues (wrong item, confirmed defect, or transit damage), we will reimburse return shipping up to the lesser of 30% of the item’s price or USD 200, once the issue has been verified.

  • Unauthorized returns and freight collect shipments will not be accepted.

5) No Restocking Fee

We do not charge a restocking fee for returns. For buyer’s‑remorse returns (no defect/our error), you are responsible for return shipping costs. For damaged, defective, or incorrect items, there is no fee; we will evaluate and resolve via repair, replacement, or refund after verification.

5A) Return Shipping Costs & Reimbursement Cap

  • Buyer’s Remorse: You are responsible for all return shipping costs.

  • Defective, damaged in transit, or incorrect item: Upon approval and after verification under Section 6, we will either (a) provide a return label, or (b) reimburse your return shipping up to the lesser of 30% of the item price or $200 USD. Reimbursement requires a dated carrier receipt showing the amount paid. Premium/expedited services will be reimbursed only if we authorize them in writing in advance.

  • International Returns: Customs duties, taxes, brokerage, and original outbound shipping are not refundable. Any reimbursement is still subject to the cap above.

6) Damages & Issues (48‑Hour Notice + Photo Evidence) 

Please inspect your order upon delivery and contact us within 48 hours if the item is defective, damaged, or incorrect. To evaluate and resolve quickly, include photos showing:

  1. Close‑ups of the damaged areas of the item;

  2. The item inside its original packaging;

  3. The exterior package with any visible damage;

  4. The shipping label (full label visible);

  5. The entire box/carton from multiple angles.

We may request additional images or a short video to verify the issue with the carrier/manufacturer. Timely, clear evidence allows us to move forward with repair, replacement, or refund without any restocking fee.

7) Exchanges

If you prefer a different item, you may return (after approval) and place a new order. Exchange eligibility follows the same condition requirements and timelines.

8) Non‑Returnable Items

The following are non‑returnable:

  • Body kits, Carbon Fiber parts, FRP body parts, and OEM car parts that are made‑to‑order, custom‑finished, or ordered on request;

  • Items with minor surface imperfections typical of custom manufacturing that do not affect function or fit;

  • Slight design variations from reference photos due to manufacturing tolerances.

9) Handling of Unverifiable Claims

  • Pre‑Shipment Inspection: We inspect items before dispatch for completeness and condition.

  • Unverifiable/Missing Evidence: Claims that cannot be reasonably substantiated (e.g., missing parts or damage without requested evidence) may be denied for refund or replacement.

10) Shipping Risk & Responsibility

  • Risk of loss passes to the carrier at shipment, subject to applicable law and carrier terms. For transit damage claims, prompt evidence (Section 6) is required.

  • You are responsible for adequate packaging of returns and for obtaining tracking and insurance. Loss or damage during return transit due to inadequate packaging or lack of tracking may reduce or void refunds.

11) Refunds

Once your return is received and inspected, we’ll notify you of approval or denial. If approved, refunds are issued to the original payment method within 10 business days. Your bank or card issuer may take additional time to post the credit. If more than 20 business days have passed after our approval notice and you have not received funds, please contact us.

12) Fraud Prevention & Policy Abuse

  • Fraudulent claims (e.g., intentional damage or false defect reports) will be denied and may lead to account restrictions or legal action.

  • Abuse (e.g., excessive returns inconsistent with normal use) may result in refusal of future orders.

13) Legal Framework

Under Retail Rules Article 17, as referenced by the Civil Code of Lithuania, consumer requests to exchange appropriate‑quality goods for equivalent items or to return payment are subject to the seller’s consent for automotive parts (including parts and accessories). For EU orders, local mandatory consumer protections still apply where they provide greater rights.

14) Consumer Notices

  • Disclosure of Costs: Buyer‑paid return shipping applies to buyer’s‑remorse returns. For returns due to our error (defect, damage in transit, incorrect item), return‑shipping reimbursement is capped at the lesser of 30% of the item price or $200 USD, subject to verification. There is no restocking fee under this Policy.

  • No Waiver of Statutory Rights: Nothing in this Policy limits rights you may have under applicable US consumer protection laws.

  • Mail/Internet Orders: We strive to meet quoted lead times. If a significant delay occurs, we will notify you and offer options consistent with applicable rules.

15) Customer Acknowledgment

By completing a purchase on bmbmworks.com, you agree to this Policy. Where any term is unlawful or unenforceable in your jurisdiction, that term will be severed or modified to the minimum extent necessary, and the remainder will continue in full force.